data = $data; } public function array(): array { $items = []; foreach ($this->data as $value) { $coordinate = ($value['content']['coordinate'] ?? 0) * 2; $firstAnswer = ($value['content']['firstAnswer'] ?? 0) * 2; $secondAnswer = ($value['content']['secondAnswer'] ?? 0) * 2; $thirdAnswer = ($value['content']['thirdAnswer'] ?? 0) * 2; $fourthAnswer = ($value['content']['fourthAnswer'] ?? 0) * 2; if ($value['role_id'] == 1) { $content = "1.用户方案配合度 " . $coordinate . "分 \n" . "2.积极主动带领服务团队帮助客户顺利执行方案 " . $firstAnswer . "分 \n" . "3.认真指导副教练学习并积极主动带领副教练完成服务工作 " . $secondAnswer . "分 \n" . "4.认真审核餐单,及时解决服务过程中的突发疑难问题 " . $thirdAnswer . "分 \n" . "5.着装整洁,体态标准,仪容端庄,言谈得体 " . $fourthAnswer . "分 \n"; } elseif ($value['role_id'] == 2) { $content = "1.用户方案配合度 " . $coordinate . "分 \n" . "2.明确工作岗位职责,熟练服务流程,每天按时发餐单,正确指导客户使用餐单 " . $firstAnswer . "分 \n" . "3.积极主动与主教练、客服沟通、商讨客户遇到的问题并及时反馈,并遵行主教练指导 " . $secondAnswer . "分 \n" . "4.每天主动关心客户,生活化服务,关注数据变化并及时沟通,及时回复客户信息 " . $thirdAnswer . "分 \n" . "5.着装整洁,体态标准,仪容端庄,言谈得体 " . $fourthAnswer . "分 \n"; } elseif ($value['role_id'] == 3) { $content = "1.用户方案配合度 " . $coordinate . "分 \n" . "2.及时收集客户资料,跟进客户合同签订、方案设计进程,按时发放餐单 " . $firstAnswer . "分 \n" . "3.主动协助主教指导副教练服务工作 " . $secondAnswer . "分 \n" . "4.积极主动提醒或者辅助回复服务群客户的信息问答 " . $thirdAnswer . "分 \n" . "5.着装整洁,体态标准,仪容端庄,言谈得体 " . $fourthAnswer . "分 \n"; } $score = /*$coordinate+*/ $firstAnswer + $secondAnswer + $thirdAnswer + $fourthAnswer; $items[] = [ $value['operate_service_user']['name'] ?? '未填写', $value['operate_service_user']['mobile'] ?? '未填写', $value['service_role_order']['service_user']['name'] ?? '未填写', $value['service_role_order']['service_user']['mobile'] ?? '未填写', $value['service_role_order']['role']['name'] ?? '未填写', $content, $value['content']['selectValue'] ?? '无复评', $value['content']['recommendReason'] ?? '无复评', $value['content']['advantage'] ?? '无复评', $value['content']['suggest'] ?? '无复评', $score, $value['updated_at'], ]; } return $items; } public function headings(): array { return [ ['评价人', '评价人手机号', '被评价人', '被评价人手机号', '被评价人角色', '内容', '是否推荐给用户', '推荐理由', '优点', '改进与建议', '总体评分', '评价时间'] ]; } public function styles(Worksheet $sheet) { $sheet->getStyle('A')->getNumberFormat()->setFormatCode(NumberFormat::FORMAT_TEXT); $sheet->getStyle('C')->getNumberFormat()->setFormatCode(NumberFormat::FORMAT_TEXT); return [ 1 => [ 'alignment' => [ 'horizontal' => Alignment::HORIZONTAL_CENTER, ], 'font' => [ 'bold' => true, ], 'borders' => [ 'allBorders' => [ 'borderStyle' => Border::BORDER_THIN, ], ], ], ]; } public function registerEvents(): array { return [ AfterSheet::class => function (AfterSheet $event) { $event->sheet->getDelegate()->calculateColumnWidths(); }, ]; } }