1016 lines
44 KiB
PHP
1016 lines
44 KiB
PHP
<?php
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namespace App\Http\Controllers\Admin;
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use App\Jobs\AddCrmRoleComment;
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use App\Jobs\SendTemplateMsg;
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use App\Models\Portrait;
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use App\Models\Wechat;
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use Illuminate\Http\Request;
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use App\Http\Controllers\Controller;
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use App\Http\Response\ResponseJson;
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use App\Jobs\CrmScreenUser;
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use App\Models\CrmUser;
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use App\Models\CrmUserLog;
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Use App\Models\CrmRole;
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use App\Models\ClientComment;
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use App\Models\User;
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use Illuminate\Support\Facades\DB;
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class CrmController extends Controller
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{
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use ResponseJson;
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//筛选用户
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public function screenUsers(Request $request)
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{
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try {
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$has_pay = $request->input('has_pay', 1);
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$is_approved = $request->input('is_approved', 1);
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$options = [
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'has_pay'=>$has_pay,
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'is_approved'=>$is_approved,
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];
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CrmScreenUser::dispatch($options)->onQueue('crm.screen.users');
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return $this->success('ok');
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} catch (\Exception $e) {
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$this->getError($e);
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return $this->failure();
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}
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}
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//筛选后的用户列表
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public function users(Request $request)
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{
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try {
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$keyword = $request->input('keyword');
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$users = CrmUser::with('user:id,nickname,photo,app_avatar');
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if ($keyword) {
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$keyword = trim($keyword);
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$users = $users->whereHas("user", function($sql) use($keyword){
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$sql->where('nickname', 'like', '%'.$keyword.'%')
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->orWhere('mobile', 'like', '%'.$keyword.'%');
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});
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}
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$users = $users->orderBy('id', 'desc')->paginate();
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return $this->success('ok', $users);
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} catch (\Exception $e) {
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$this->getError($e);
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return $this->failure();
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}
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}
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//数据统计-数字
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public function dataStateNum(Request $request)
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{
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try {
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$start_date = $request->input('start_date');
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$end_date = $request->input('end_date');
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$end_date = $end_date?$end_date.' 23:59:59':null;
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$today = [date('Y-m-d'), date('Y-m-d 23:59:59')];
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$yestoday = [date('Y-m-d', strtotime('-1 days')), date('Y-m-d 23:59:59', strtotime('-1 days'))];
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//累计资源
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$total_count = CrmUser::count();
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//今日标记人数
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$t_tag_count = CrmUserLog::whereBetween('tagged_at', $today)->count();
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//昨日标记人数
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$y_tag_count = CrmUserLog::whereBetween('tagged_at', $yestoday)->count();
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//客服
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$s_total_count = CrmUserLog::whereHas('role', function($sql){
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$sql->where('type', 'c_service');
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});
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if ($start_date && $end_date) {
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$s_total_count = $s_total_count->whereBetween('created_at', [$start_date, $end_date]);
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}
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$s_total_count = $s_total_count->count();
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$st_tag_count = CrmUserLog::whereHas('role', function($sql){
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$sql->where('type', 'c_service');
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})->whereBetween('tagged_at', $today)->count();
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$sy_tag_count = CrmUserLog::whereHas('role', function($sql){
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$sql->where('type', 'c_service');
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})->whereBetween('tagged_at', $yestoday)->count();
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//销售
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$t_total_count = CrmUserLog::whereHas('role', function($sql){
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$sql->where('type', 't_service');
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});
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if ($start_date && $end_date) {
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$t_total_count = $t_total_count->whereBetween('created_at', [$start_date, $end_date]);
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}
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$t_total_count = $t_total_count->count();
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$tt_tag_count = CrmUserLog::whereHas('role', function($sql){
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$sql->where('type', 't_service');
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})->whereBetween('tagged_at', $today)->count();
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$ty_tag_count = CrmUserLog::whereHas('role', function($sql){
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$sql->where('type', 't_service');
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})->whereBetween('tagged_at', $yestoday)->count();
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//累计用户
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$user_count = CrmUser::count();
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return $this->success('ok', compact('total_count', 't_tag_count', 'y_tag_count', 's_total_count', 'st_tag_count','sy_tag_count','t_total_count','tt_tag_count','ty_tag_count','user_count'));
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} catch (\Exception $e) {
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$this->getError($e);
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return $this->failure();
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}
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}
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//数据统计-柱状图
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public function dataStateCol(Request $request)
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{
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try {
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$c_service = $this->getServices('c_service');
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$t_service = $this->getServices('t_service');
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return $this->success('ok', compact('c_service', 't_service'));
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} catch (\Exception $e) {
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$this->getError($e);
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return $this->failure();
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}
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}
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public function getServices($type)
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{
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$start_date = request()->input('start_date');
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$end_date = request()->input('end_date');
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$end_date = $end_date?$end_date.' 23:59:59':null;
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$users = User::whereHas('crmRole', function($sql) use($type){
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$sql->where('type', $type);
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})->select('id', 'nickname')->orderBy('id', 'desc')->get();
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$name_arr = $gain_count_arr = $comment_count_arr = $tag_count_arr = [];
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foreach($users as $user) {
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$gain_count = CrmUserLog::whereHas('role', function($sql) use($type){
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$sql->where('type', $type);
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})->where('role_user_id', $user->id);
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//备注数
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$comment_count= ClientComment::whereHas('crmRole', function($sql) use($type){
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$sql->where('type', $type);
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})->where('maker_user_id', $user->id)->where('type', 'crm');
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//标记数
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$tag_count = CrmUserLog::whereHas('role', function($sql) use($type){
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$sql->where('type', $type);
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})->where('role_user_id', $user->id)->whereNotNull('tagged_at');
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if ($start_date && $end_date) {
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$gain_count = $gain_count->whereBetween('created_at', [$start_date, $end_date]);
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$comment_count = $comment_count->whereBetween('created_at', [$start_date, $end_date]);
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$tag_count = $tag_count->whereBetween('tagged_at', [$start_date, $end_date]);
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}
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$gain_count_arr[] = $gain_count->count();
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$comment_count_arr[] = $comment_count->count();
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$tag_count_arr[] = $tag_count->count();
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$name_arr[] = $user->nickname;
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}
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$c_service = [
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'name_arr'=>$name_arr,
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'gain_count_arr'=>$gain_count_arr,
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'comment_count_arr'=>$comment_count_arr,
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'tag_count_arr'=>$tag_count_arr,
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];
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return $c_service;
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}
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public function dataStatePie(Request $request)
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{
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try {
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$a_grade = $this->getGrades('A');
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$b_grade = $this->getGrades('B');
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$c_grade = $this->getGrades('C');
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$grades = ['A'=>$a_grade, 'B'=>$b_grade, 'C'=>$c_grade];
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$m_sex = $this->getSexs(1);
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$f_sex = $this->getSexs(2);
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$o_sex = $this->getSexs(0);
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$sexs = ['male'=>$m_sex, 'female'=>$f_sex, 'other'=>$o_sex];
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return $this->success('ok', compact('grades', 'sexs'));
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} catch (\Exception $e) {
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dd($e->getMessage());
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$this->getError($e);
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return $this->failure();
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}
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}
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public function getGrades($grade)
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{
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$g_start_date = request()->input('start_date');
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$g_end_date = request()->input('end_date');
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$g_end_date = $g_end_date?$g_end_date.' 23:59:59':null;
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//评级
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$obj = CrmUser::whereNotNull("grade");
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if ($g_start_date && $g_end_date) {
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$obj = $obj->whereBetween('graded_at', [$g_start_date, $g_end_date]);
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}
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$obj = $obj->where('grade', $grade)->count();
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return $obj;
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}
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public function getSexs($sex)
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{
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//性别
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$s_start_date = request()->input('start_date');
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$s_end_date = request()->input('end_date');
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$s_end_date = $s_end_date?$s_end_date.' 23:59:59':null;
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$obj = CrmUserLog::orderby('id', 'desc');
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if ($s_start_date && $s_start_date) {
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$obj = $obj->whereBetween('created_at', [$s_start_date, $s_end_date]);
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}
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if ($sex == 1) {
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$obj = $obj->whereHas('user', function($sql) {
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$sql->where('sex', 1);
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})->count();
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}elseif ($sex == 2) {
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$obj = $obj->whereHas('user', function($sql){
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$sql->where('sex', 2);
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})->count();
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}else {
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$obj = $obj->whereHas('user', function($sql){
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$sql->whereNotIn('sex', [1,2]);
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})->count();
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}
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return $obj;
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}
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//领取用户
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public function gainUsers(Request $request)
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{
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\DB::beginTransaction();
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try {
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$user = auth()->user();
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$total = 30;
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$route_name = $request->route()->getName();
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if ($route_name == 'teacher.gain.users') {//老师角色
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$role = $user->crmTService;
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}elseif($route_name == 'service.gain.users') {//客服角色
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$role = $user->crmCService;
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}else {
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return $this->failure("操作失败，权限不足");
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}
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if (empty($role)) return $this->failure("操作失败，权限不足");
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//当前有多少用户
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$count = CrmUserLog::where('role_id', $role->id)->where('status', 1)->count();
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if ($count >= $total) return $this->failure("操作失败，领取上限");
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$d_value= $total - (int)$count;
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if ($d_value <= 0) $this->failure("领取失败，请先跟进当前用户");
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if ($d_value > 30 || $d_value < 0) throw new \Exception("领取失败");
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$crm_users = CrmUser::where('status', 0);
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if ($role->type == 'c_service') {//客服
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$crm_users = $crm_users->where('step', 'default');
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$step = "pre_sale";
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}else {//情感老师
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$crm_users = $crm_users->where('step', 'sale');
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$step = 'sale';
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}
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$users = $crm_users->whereHas('user', function ($sql){
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$sql->NotHidden();
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})->limit($d_value)->select('user_id')->get();
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if (empty($users->count())) return $this->failure("领取失败，用户池中没有更多用户");
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foreach($users as $user) {
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CrmUserLog::create(['user_id'=>$user->user_id, 'role_id'=>$role->id, 'role_user_id'=>$role->user_id, 'status'=>1]);
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//修改状态
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CrmUser::where("user_id", $user->user_id)->update(['step'=>$step, 'status'=>1]);
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}
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\DB::commit();
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$data = [
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'action'=>'gain',
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'role_type'=>$role->type,
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'maker_user_id'=>auth()->id(),
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];
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AddCrmRoleComment::dispatch($data)->onQueue('love');
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return $this->success('ok');
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} catch (\Exception $e) {
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\DB::rollback();
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$this->getError($e);
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return $this->failure();
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}
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}
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public function mobileUser(Request $request)
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{
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try {
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$role = auth()->user()->crmCService;
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if (!$role) return $this->failure("操作失败，权限不足");
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$mobile = $request->input('mobile');
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if (empty($mobile)) return $this->failure("请输入手机号");
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$user = User::where('mobile', $mobile)->with('crmUser:id,user_id,step')->select('id', 'nickname','name', 'mobile', 'photo', 'app_avatar')->first();
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if (empty($user)) return $this->failure("该手机号用户不存在");
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if (empty($user->crmUser) || $user->crmUser->step == 'default') {
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$user->follower = $user->follower_id = '';
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}elseif ($user->crmUser->step != 'default') {
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$follow_user = CrmUserLog::with('user:id,nickname')->where('user_id', $user->id)->orderBy('id', 'desc')->first();
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if ($follow_user && $follow_user->roleUser) {
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$user->follower =$follow_user->roleUser->nickname?:'无名';
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$user->follower_id = $follow_user->roleUser->id;
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}else{
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$user->follower = $user->follower_id = '';
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}
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}
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if (empty($user)) return $this->failure('未查询到用户');
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return $this->success('ok', $user);
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}catch (\Exception $e){
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$this->getError($e);
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return $this->failure();
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}
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}
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/**
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* 根据手机号领取用户
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* @param Request $request
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* @return \Illuminate\Contracts\View\Factory|\Illuminate\Foundation\Application|\Illuminate\Http\JsonResponse|\Illuminate\View\View
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*/
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public function gainUser(Request $request, $user_id)
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{
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try {
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$role = auth()->user()->crmCService;
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if (!$role) return $this->failure("操作失败，权限不足");
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$user = User::find($user_id);
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if (empty($user)) return $this->failure('未查询到用户');
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$crm_user = CrmUser::firstOrCreate(['user_id'=>$user->id]);
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// if ($crm_user->step && $crm_user->step != 'default') return $this->failure("用户已被客服领取");
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CrmUser::where('id', $crm_user->id)->update(['step'=>'pre_sale', 'status'=>1]);
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CrmUserLog::create(['user_id'=>$crm_user->user_id, 'role_id'=>$role->id, 'role_user_id'=>$role->user_id, 'status'=>1]);
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$data = [
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'action'=>'gain',
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'maker_user_id'=>auth()->id(),
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'role_type'=>$role->type,
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];
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AddCrmRoleComment::dispatch($data)->onQueue('love');
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return $this->success("Ok", $crm_user);
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} catch (\Exception $e) {
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$this->getError($e);
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return $this->failure($e->getMessage());
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}
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}
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//服务用户列表
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public function userLogs(Request $request, $user_id=null)
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{
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try {
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if ($user_id) {
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$user = User::find($user_id);
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}else {
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$user = auth()->user();
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}
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$role = $user->crmCService;
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if (empty($role)) return $this->success('ok', []);
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$keyword = $request->input('keyword');
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$users = CrmUserLog::withCount('comments')->with('user:id,nickname,photo,app_avatar,sex,name,belief', 'user.profileCourtship:user_id,province,city,state,birthday,degree', 'crmUser:user_id,grade,step');
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if ($keyword) {
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$keyword = trim($keyword);
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$users = $users->whereHas("user", function($sql) use($keyword){
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$sql->where('nickname', 'like', '%'.$keyword.'%')
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->orWhere('name', 'like', '%'.$keyword.'%')
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->orWhere('id', 'like', '%'.$keyword.'%')
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->orWhere('mobile', 'like', '%'.$keyword.'%');
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});
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}
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$status = $request->input('status');
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$users = $users->where(function($sql) use($role, $status) {
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if (is_numeric($status) && $status == 0) {
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$sql->where('role_id', $role->id)->where('status', 0)->whereNotNull('tagged_at')->whereHas('crmUser', function ($sql) {
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$sql->where("step", '<>', 'no_value');
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});
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} elseif (is_numeric($status) && $status == 2){
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$sql->where('role_id', $role->id)->where('status', 0)->whereNotNull('tagged_at')->whereHas('crmUser', function ($sql) {
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$sql->where("step", 'no_value');
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});
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} else {
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$sql->where('role_id', $role->id)->where('status', 1);
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}
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});
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$users = $users->orderBy('id', 'desc')->paginate();
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foreach($users as $user) {
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$user->user->age = ($user->user->profileCourtship)?\CommonUtilsService::getAge($user->user->profileCourtship->birthday).'岁':null;
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$user->need_follow = ($user->crmUser->step != 'no_value')?1:0;
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$user->user->has_mobile = 1;
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$user->grade = $user->crmUser->grade;
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unset($user->crmUser);
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}
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return $this->success('ok', $users);
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} catch (\Exception $e) {
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$this->getError($e);
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return $this->failure();
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}
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}
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public function teacherUserLogs(Request $request, $user_id=null)
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{
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try {
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if ($user_id) {
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$user = User::find($user_id);
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}else {
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$user = auth()->user();
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}
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$role = $user->crmTService;
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if (empty($role)) return $this->success('ok', []);
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$keyword = $request->input('keyword');
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$users = CrmUserLog::withCount('comments')->with('user:id,nickname,photo,app_avatar,sex,name,belief', 'user.profileCourtship:user_id,province,city,state,birthday,degree', 'crmUser:user_id,grade,step')->whereHas('crmUser');
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if ($keyword) {
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$keyword = trim($keyword);
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$users = $users->whereHas("user", function($sql) use($keyword){
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$sql->where('nickname', 'like', '%'.$keyword.'%')
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->orWhere('mobile', 'like', '%'.$keyword.'%');
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});
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}
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$status = $request->input('status');
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if (is_numeric($status) && $status == 0) {
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$users = $users->whereHas('crmUser', function ($sql) {
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$sql->whereNull('grade');
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})->where('role_id', $role->id)->where('status', 0);
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}elseif (is_numeric($status) && $status == 2) {
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$users = $users->whereHas('crmUser', function ($sql) {
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$sql->whereNotNull('grade');
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})->where('role_id', $role->id)->where('status', 0);
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}else {
|
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$users = $users->where('role_id', $role->id)->where('status', 1);
|
|
}
|
|
if (is_numeric($status) && $status == 2) {
|
|
$users = $users->whereHas('crmUser', function ($sql) {
|
|
$sql->whereNotNull('grade');
|
|
});
|
|
}
|
|
$grade = $request->input('grade');
|
|
if ($grade) {
|
|
$users = $users->whereHas('crmUser', function ($sql) use($grade){
|
|
$sql->where('grade', $grade);
|
|
});
|
|
}
|
|
|
|
$users = $users->orderBy('id', 'desc')->paginate();
|
|
foreach($users as $user) {
|
|
$user->user->age = ($user->user->profileCourtship)?\CommonUtilsService::getAge($user->user->profileCourtship->birthday).'岁':null;
|
|
$user->need_follow = ($user->crmUser->step != 'no_value')?1:0;
|
|
$user->user->has_mobile = 1;
|
|
$user->grade = $user->crmUser->grade;
|
|
if ($status != 0 && $status != 2) {
|
|
$user->complete_portrait = $user->user->completePortrait();
|
|
}else {
|
|
//时间倒计时
|
|
$user->commented_at = $user->crmEndTime();
|
|
}
|
|
unset($user->crmUser);
|
|
}
|
|
return $this->success('ok', $users);
|
|
} catch (\Exception $e) {
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
|
|
}
|
|
|
|
|
|
public function serviceTagUser(Request $request, $user_id)
|
|
{
|
|
\DB::beginTransaction();
|
|
try {
|
|
$role_user_id = auth()->id();
|
|
$log = CrmUserLog::where(['user_id'=>$user_id, 'role_user_id'=>$role_user_id, 'status'=>1])->first();
|
|
if (!$log) return $this->failure("操作失败，用户不存在");
|
|
$status = $request->input('status');
|
|
if (!is_numeric($status)) throw new \Exception("未选择标记类型");
|
|
if ($status) {//下一步
|
|
$step = 'sale';
|
|
} else {
|
|
$step = 'no_value';
|
|
}
|
|
CrmUser::where('user_id',$user_id)->update(['step'=>$step, 'status'=>0]);
|
|
CrmUserLog::where('id', $log->id)->update(['status'=>0, 'tagged_at'=>date('Y-m-d H:i:s')]);
|
|
$data = [
|
|
'user_id' => $user_id,
|
|
'maker_user_id' => $role_user_id,
|
|
'action'=>'c_tag',
|
|
];
|
|
$t_user_id = $request->input("t_user_id");
|
|
if ($t_user_id) {
|
|
$role = CrmRole::where('user_id', $t_user_id)->where("type", 't_service')->first();
|
|
if (empty($role)) throw new \Exception("指定的老师角色不存在");
|
|
$data['action'] = 'assign';
|
|
CrmUser::where('user_id',$user_id)->update(['status'=>1]);
|
|
CrmUserLog::create(['user_id'=>$user_id, 'role_id'=>$role->id, 'role_user_id'=>$role->user_id, 'status'=>1]);
|
|
$this->changeUserLogsNotice($log, $t_user_id, $type='t_service');
|
|
}
|
|
\DB::commit();
|
|
|
|
AddCrmRoleComment::dispatch($data)->onQueue('love');
|
|
return $this->success('ok');
|
|
} catch (\Exception $e) {
|
|
\DB::rollback();
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
//老师标记用户
|
|
public function teacherTagUser(Request $request, $user_id)
|
|
{
|
|
\DB::beginTransaction();
|
|
try {
|
|
$role_user_id = auth()->id();
|
|
$log = CrmUserLog::where(['user_id'=>$user_id, 'role_user_id'=>$role_user_id, 'status'=>1])->first();
|
|
if (!$log) return $this->failure("操作失败，用户不存在");
|
|
//是否完成用户画像
|
|
// $targe_user = User::find($user_id);
|
|
// $portrait = $targe_user->completePortrait();
|
|
// if (empty($portrait)) return $this->failure('请先完善用户画像');
|
|
$status = $request->input('status');
|
|
if (!is_numeric($status)) throw new \Exception("未选择标记类型");
|
|
if ($status) {//下一步
|
|
$step = 'after_sale';
|
|
} else {
|
|
$step = 'no_value';
|
|
}
|
|
$grade = $request->input('grade');
|
|
$commented_at = null;
|
|
if ($grade == 'A') {
|
|
$commented_at = date("Y-m-d H:i:s", strtotime('+7 days'));
|
|
}elseif($grade == 'B') {
|
|
$commented_at = date("Y-m-d H:i:s", strtotime('+14 days'));
|
|
}elseif($grade == 'C') {
|
|
$commented_at = date("Y-m-d H:i:s", strtotime('+30 days'));
|
|
}
|
|
CrmUser::where('user_id',$user_id)->update(['status'=>0, 'step'=>$step, 'grade'=>$grade, 'graded_at'=>date('Y-m-d H:i:s')]);
|
|
CrmUserLog::where('id', $log->id)->update(['status'=>0,'tagged_at'=>date('Y-m-d H:i:s'), 'commented_at'=>$commented_at]);
|
|
$data = [
|
|
'user_id' => $user_id,
|
|
'maker_user_id' => $role_user_id,
|
|
'action'=>'t_tag',
|
|
];
|
|
AddCrmRoleComment::dispatch($data)->onQueue('love');
|
|
|
|
\DB::commit();
|
|
return $this->success('ok');
|
|
} catch (\Exception $e) {
|
|
\DB::rollback();
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function serviceRoleDataState(Request $request, $user_id=null)
|
|
{
|
|
try {
|
|
if ($user_id) {
|
|
$user = User::find($user_id);
|
|
}else {
|
|
$user = auth()->user();
|
|
}
|
|
$role = $user->crmCService;
|
|
if (empty($role)) return $this->success('ok', ['gain_count'=>0, 'comment_count'=>0, 'tag_count'=>0, 'state'=>[]]);
|
|
$start_date = $request->input('start_date', date("Y-m-d", strtotime('-7 days')));
|
|
$end_date = $request->input('end_date', date('Y-m-d 23:59:59'));
|
|
//领取数
|
|
$gain_count = CrmUserLog::where('role_id', $role->id)->whereBetween('created_at', [$start_date, $end_date])->count();
|
|
//备注数
|
|
$comment_count = ClientComment::where('maker_user_id', $role->user_id)->where('type', 'crm')->whereBetween('created_at', [$start_date, $end_date])->count();
|
|
//标记标记
|
|
$tag_count = CrmUserLog::where('role_id', $role->id)->whereBetween('tagged_at', [$start_date, $end_date])->count();
|
|
//柱状图
|
|
// $date_arr = $gain_count_arr = $comment_count_arr = $tag_count_arr = [];
|
|
// for ($i=0; $i < 7; $i++) {
|
|
// $start_time = date('Y-m-d', strtotime('-'.$i.' days'));
|
|
// $end_time = date('Y-m-d 23:59:59', strtotime('-'.$i.' days'));
|
|
// $gain_count_arr[] = CrmUserLog::where('role_user_id', $user_id)->whereBetween('created_at', [$start_time, $end_time])->count();
|
|
// $comment_count_arr[] = ClientComment::where('maker_user_id', $user_id)->where('type', 'crm')->whereBetween('created_at', [$start_time, $end_time])->count();
|
|
// $tag_count_arr[] = CrmUserLog::where('role_user_id', $user_id)->whereBetween('tagged_at', [$start_time, $end_time])->count();
|
|
// $date_arr[] = $start_time;
|
|
|
|
// }
|
|
// $state = [
|
|
// 'date_arr'=>$date_arr,
|
|
// 'gain_count_arr'=>$gain_count_arr,
|
|
// 'comment_count_arr'=>$comment_count_arr,
|
|
// 'tag_count_arr'=>$tag_count_arr,
|
|
// ];
|
|
$state = [];
|
|
return $this->success('ok', compact('gain_count', 'comment_count', 'tag_count', 'state'));
|
|
} catch (\Exception $e) {
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function teacherRoleDataState(Request $request, $user_id=null)
|
|
{
|
|
try {
|
|
if ($user_id) {
|
|
$user = User::find($user_id);
|
|
}else{
|
|
$user = auth()->user();
|
|
}
|
|
$role = $user->crmTService;
|
|
if (empty($role)) return $this->success('ok', ['gain_count'=>0, 'comment_count'=>0, 'tag_count'=>0, 'state'=>[]]);
|
|
$start_date = $request->input('start_date', date("Y-m-d", strtotime('-7 days')));
|
|
$end_date = $request->input('end_date', date('Y-m-d 23:59:59'));
|
|
//领取数
|
|
$gain_count = CrmUserLog::where('role_id', $role->id)->whereBetween('created_at', [$start_date, $end_date])->count();
|
|
//备注数
|
|
$comment_count = ClientComment::where('maker_user_id', $role->user_id)->where('type', 'crm_t')->whereBetween('created_at', [$start_date, $end_date])->count();
|
|
//标记标记
|
|
$tag_count = CrmUserLog::where('role_id', $role->id)->whereBetween('tagged_at', [$start_date, $end_date])->count();
|
|
//柱状图
|
|
// $date_arr = $gain_count_arr = $comment_count_arr = $tag_count_arr = [];
|
|
// for ($i=0; $i < 7; $i++) {
|
|
// $start_time = date('Y-m-d', strtotime('-'.$i.' days'));
|
|
// $end_time = date('Y-m-d 23:59:59', strtotime('-'.$i.' days'));
|
|
// $gain_count_arr[] = CrmUserLog::where('role_user_id', $user_id)->whereBetween('created_at', [$start_time, $end_time])->count();
|
|
// $comment_count_arr[] = ClientComment::where('maker_user_id', $user_id)->where('type', 'crm')->whereBetween('created_at', [$start_time, $end_time])->count();
|
|
// $tag_count_arr[] = CrmUserLog::where('role_user_id', $user_id)->whereBetween('tagged_at', [$start_time, $end_time])->count();
|
|
// $date_arr[] = $start_time;
|
|
|
|
// }
|
|
// $state = [
|
|
// 'date_arr'=>$date_arr,
|
|
// 'gain_count_arr'=>$gain_count_arr,
|
|
// 'comment_count_arr'=>$comment_count_arr,
|
|
// 'tag_count_arr'=>$tag_count_arr,
|
|
// ];
|
|
$state = [];
|
|
return $this->success('ok', compact('gain_count', 'comment_count', 'tag_count', 'state'));
|
|
} catch (\Exception $e) {
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function commentUser(Request $request, $user_id)
|
|
{
|
|
DB::beginTransaction();
|
|
try {
|
|
//用户状态
|
|
$crm_user = CrmUser::where('user_id', $user_id)->first();
|
|
if (empty($crm_user)) throw new \Exception("crm用户不存在");
|
|
$role = CrmRole::where('user_id', auth()->id())->where('type', 'c_service')->first();
|
|
if (!$role) return $this->failure("操作失败，暂无权限");
|
|
$link_way = $request->input('link_way');
|
|
$comment = $request->input('comment');
|
|
$result = $request->input('result');
|
|
$pics = $request->input('pics');
|
|
if (!$link_way) return $this->failure("请输入沟通方式");
|
|
if (!$comment) return $this->failure("请输入备注内容");
|
|
$data = [
|
|
'user_id'=>$user_id,
|
|
'maker_user_id'=>auth()->id(),
|
|
"type"=> "crm",
|
|
'comment'=>$comment,
|
|
'link_way'=>$link_way,
|
|
'result'=>$result,
|
|
'pics'=>$pics?json_encode($pics):null,
|
|
];
|
|
ClientComment::create($data);
|
|
DB::commit();
|
|
$data['action'] = 'c_comment';
|
|
//角色添加备注记录
|
|
AddCrmRoleComment::dispatch($data)->onQueue('love');
|
|
return $this->success('ok');
|
|
} catch (\Exception $e) {
|
|
DB::rollBack();
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function teacherCommentUser(Request $request, $user_id)
|
|
{
|
|
DB::beginTransaction();
|
|
try {
|
|
//用户状态
|
|
$crm_user = CrmUser::where('user_id', $user_id)->first();
|
|
if (empty($crm_user)) throw new \Exception("crm用户不存在");
|
|
$role = CrmRole::where('user_id', auth()->id())->where('type', 't_service')->first();
|
|
if (!$role) return $this->failure("操作失败，暂无权限");
|
|
$link_way = $request->input('link_way');
|
|
$comment = $request->input('comment');
|
|
$result = $request->input('result');
|
|
$pics = $request->input('pics');
|
|
if (!$link_way) return $this->failure("请输入沟通方式");
|
|
if (!$comment) return $this->failure("请输入备注内容");
|
|
$data = [
|
|
'user_id'=>$user_id,
|
|
'maker_user_id'=>auth()->id(),
|
|
"type"=> 'crm_t',
|
|
'comment'=>$comment,
|
|
'link_way'=>$link_way,
|
|
'result'=>$result,
|
|
'pics'=>$pics?json_encode($pics):null,
|
|
];
|
|
ClientComment::create($data);
|
|
//更新老师第一次备注时间
|
|
$log = CrmUserLog::where('user_id', $user_id)->where('role_id', $role->id)->where('role_user_id', $role->user_id)->first();
|
|
if (empty($log->f_commented_at)) {
|
|
CrmUserLog::where('id', $log->id)->update(['f_commented_at'=>date('Y-m-d H:i:s')]);
|
|
}
|
|
DB::commit();
|
|
$data['action'] = 't_comment';
|
|
//角色添加备注记录
|
|
AddCrmRoleComment::dispatch($data)->onQueue('love');
|
|
return $this->success('ok');
|
|
} catch (\Exception $e) {
|
|
DB::rollBack();
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function updateComment(Request $request, $comment_id)
|
|
{
|
|
try {
|
|
$role = CrmRole::where('user_id', auth()->id())->where('type', 'c_service')->first();
|
|
if (!$role) return $this->failure("操作失败，暂无权限");
|
|
$link_way = $request->input('link_way');
|
|
$comment = $request->input('comment');
|
|
$result = $request->input('result');
|
|
$pics = $request->input('pics');
|
|
if (!$link_way) return $this->failure("请输入沟通方式");
|
|
if (!$comment) return $this->failure("请输入备注内容");
|
|
$obj = ClientComment::find($comment_id);
|
|
if ($obj->type == 'crm_t') return $this->failure("暂不支持修改销售备注");
|
|
$obj->comment = $comment;
|
|
$obj->link_way = $link_way;
|
|
$obj->result = $result;
|
|
$obj->pics = $pics?json_encode($pics):null;
|
|
$obj->save();
|
|
return $this->success('ok');
|
|
} catch (\Exception $e) {
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function teacherUpdateComment(Request $request, $comment_id)
|
|
{
|
|
try {
|
|
$role = CrmRole::where('user_id', auth()->id())->where('type', 't_service')->first();
|
|
if (!$role) return $this->failure("操作失败，暂无权限");
|
|
$link_way = $request->input('link_way');
|
|
$comment = $request->input('comment');
|
|
$result = $request->input('result');
|
|
$pics = $request->input('pics');
|
|
if (!$link_way) return $this->failure("请输入沟通方式");
|
|
if (!$comment) return $this->failure("请输入备注内容");
|
|
$obj = ClientComment::find($comment_id);
|
|
if ($obj->type == 'crm') return $this->failure("暂不支持修改客服备注");
|
|
$obj->comment = $comment;
|
|
$obj->link_way = $link_way;
|
|
$obj->result = $result;
|
|
$obj->pics = $pics?json_encode($pics):null;
|
|
$obj->save();
|
|
return $this->success('ok');
|
|
} catch (\Exception $e) {
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function comments(Request $request, $user_id)
|
|
{
|
|
try {
|
|
$comments = ClientComment::with('user:id,nickname', 'makerUser:id,nickname')->where('user_id', $user_id)/*->whereIn('type', ['crm', 'crm_t'])*/;
|
|
$keyword = $request->input('keyword');
|
|
if ($keyword) {
|
|
$keyword = trim($keyword);
|
|
$comments = $comments->where(function($sql) use($keyword){
|
|
$sql->where('link_way', 'like', '%'.$keyword.'%')
|
|
->orWhere('comment', 'like', '%'.$keyword.'%')
|
|
->orWhere('result', 'like', '%'.$keyword.'%');
|
|
});
|
|
}
|
|
$comments = $comments->orderBy('id', 'desc')->paginate();
|
|
foreach($comments as $comment) {
|
|
$comment->pics = json_decode($comment->pics);
|
|
$comment->type = in_array($comment->type, ['mobile', 'crm', 'crm_t'])?"管理员":"系统";
|
|
}
|
|
return $this->success('ok', $comments);
|
|
} catch (\Exception $e) {
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function crmRoles(Request $request)
|
|
{
|
|
try {
|
|
$roles = CrmRole::with('user:id,nickname,name,photo,app_avatar,mobile');
|
|
$keyword = $request->input('keyword');
|
|
if($keyword) {
|
|
$keyword = trim($keyword);
|
|
$roles = $roles->whereHas('user', function ($sql) use($keyword) {
|
|
$sql->where('nickname', 'like', '%'.$keyword.'%');
|
|
});
|
|
}
|
|
$type = $request->input('type');
|
|
if (empty($type)) throw new \Exception("缺少角色类型参数.type");
|
|
$roles = $roles->where('type', $type);
|
|
$limit = $request->input('limit', 15);
|
|
if ($limit == 15) {
|
|
$c_type = ($type == 'c_service')?'crm':"crm_t";
|
|
$roles = $roles->withCount(['userLogs','tagUserLogs', 'comments'=>function($sql) use($c_type){
|
|
$sql->where('type', $c_type);
|
|
}]);
|
|
}
|
|
$roles = $roles->paginate($limit);
|
|
return $this->success("ok", $roles);
|
|
}catch (\Exception $e) {
|
|
$this->getError($e);
|
|
return $this->failure($e->getMessage());
|
|
}
|
|
}
|
|
|
|
public function changeUserLogs(Request $request, $log_id)
|
|
{
|
|
DB::beginTransaction();
|
|
try {
|
|
$type = $request->input('type');
|
|
if (empty($type)) throw new \Exception("缺少角色类型参数.type");
|
|
$log = CrmUserLog::with('crmUser')->where(['id'=>$log_id, 'status'=>1])->first();
|
|
if (empty($log) || empty($log->crmUser)) throw new \Exception("操作失败，用户记录不存在");
|
|
if (empty($log->status)) return $this->failure("操作失败，用户状态暂不支持转移跟进");
|
|
$t_user_id = $request->input("t_user_id");
|
|
if (($type == 'c_service' && $log->crmUser->step != 'pre_sale') || ($type == 't_service' && $log->crmUser->step != 'sale')) throw new \Exception("用户类型和指派的角色不符");
|
|
if ($t_user_id) {
|
|
if ($t_user_id == $log->role_user_id) return $this->success('ok');
|
|
$role = CrmRole::where(['user_id'=>$t_user_id, 'type'=>$type])->first();
|
|
if (empty($role)) throw new \Exception("目标角色没有角色记录");
|
|
CrmUserLog::where('id', $log->id)->update(['status'=>0]);
|
|
CrmUserLog::updateOrCreate(['user_id'=>$log->user_id, 'role_id'=>$role->id, 'role_user_id'=>$t_user_id], ['status'=>1]);
|
|
}else {
|
|
CrmUserLog::where('id', $log->id)->update(['status'=>0]);
|
|
$step = ($type== 'c_service')?'default':'pre_sale';
|
|
CrmUser::where('user_id', $log->user_id)->update(['step'=>$step, 'status'=>0]);
|
|
}
|
|
//通知todo
|
|
$this->changeUserLogsNotice($log, $t_user_id, $type);
|
|
DB::commit();
|
|
return $this->success('ok');
|
|
}catch (\Exception $e) {
|
|
DB::rollBack();
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function changeUserLogsNotice($log, $t_user_id, $type)
|
|
{
|
|
$role_type = ($type == 'c_service')?'客服':'销售';
|
|
//通知被转移客服/老师
|
|
$openid = $log->roleWechat?$log->roleWechat->official_openid:null;
|
|
if ($openid) {
|
|
$data['touser'] = $openid;
|
|
$data['template_id'] = config('wechat.tpls.crm_role_data');
|
|
$data['url'] = 'https://love.ufutx.com/admin_pro/#/login';
|
|
$data['data'] = [
|
|
'first' => '您的跟进客户有变化：',
|
|
'keyword1' => $role_type,
|
|
'keyword2' => '用户'.$log->user->nickname.'被转交指派给他人跟进',
|
|
'remark' => '详情请进入后台系统查看',
|
|
];
|
|
SendTemplateMsg::dispatch($data)->onQueue('template_message');
|
|
}
|
|
|
|
//通知指定客服/老师
|
|
if ($t_user_id) {
|
|
$t_openid = Wechat::where('user_id', $t_user_id)->value('official_openid');
|
|
if ($t_openid) {
|
|
//之前跟进客服/老师
|
|
$nickname = $log->roleUser?'【'.$log->roleUser->nickname.'】':'';
|
|
$data['touser'] = $t_openid;
|
|
$data['template_id'] = config('wechat.tpls.crm_role_data');
|
|
$data['url'] = 'https://love.ufutx.com/admin_pro/#/login';
|
|
$data['data'] = [
|
|
'first' => '您有新的被指派跟进客户：',
|
|
'keyword1' => $role_type,
|
|
'keyword2' => '用户'.$log->user->nickname.'被'.$nickname.'指派给您进行跟进',
|
|
'remark' => '详情请进入后台系统查看',
|
|
];
|
|
SendTemplateMsg::dispatch($data)->onQueue('template_message');
|
|
}
|
|
}
|
|
}
|
|
|
|
/**
|
|
* 客服释放用户
|
|
*/
|
|
public function serviceReleaseUser(Request $request, $user_id)
|
|
{
|
|
try {
|
|
$role_user = auth()->user();
|
|
$log = CrmUserLog::with('crmUser')->where("user_id", $user_id)->where('status', 1)->where('role_user_id', $role_user->id)->first();
|
|
if (empty($log) || empty($log->crmUser)) throw new \Exception("没有用户记录");
|
|
if ($log->crmUser->step != 'pre_sale') return $this->failure("用户当前状态不可释放");
|
|
DB::beginTransaction();
|
|
//修改关联状态
|
|
CrmUserLog::where('id', $log->id)->update(['status'=>0]);
|
|
//修改用户状态
|
|
CrmUser::where('user_id', $user_id)->update(['step'=>"default", "status"=>0]);
|
|
DB::commit();
|
|
return $this->success('ok');
|
|
}catch (\Exception $e) {
|
|
DB::rollBack();
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function adminReleaseUser(Request $request, $user_id)
|
|
{
|
|
try {
|
|
// $role_user = auth()->user();
|
|
// $log = CrmUserLog::with('crmUser')->where("user_id", $user_id)->where('status', 1)->where('role_user_id', $role_user->id)->first();
|
|
// if (empty($log) || empty($log->crmUser)) throw new \Exception("没有用户记录");
|
|
// if ($log->crmUser->step != 'pre_sale') return $this->failure("用户当前状态不可释放");
|
|
DB::beginTransaction();
|
|
//修改关联状态
|
|
CrmUserLog::where('user_id', $user_id)->update(['status'=>0]);
|
|
//修改用户状态
|
|
CrmUser::where('user_id', $user_id)->update(['step'=>"default", "status"=>0]);
|
|
DB::commit();
|
|
return $this->success('ok');
|
|
}catch (\Exception $e) {
|
|
DB::rollBack();
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function serviceTransferUser(Request $request, $user_id)
|
|
{
|
|
try {
|
|
$role_user = auth()->user();
|
|
$log = CrmUserLog::with('crmUser')->where("user_id", $user_id)->where('status', 1)->where('role_user_id', $role_user->id)->first();
|
|
if (empty($log) || empty($log->crmUser)) throw new \Exception("没有用户记录");
|
|
if ($log->crmUser->step != 'pre_sale') return $this->failure("用户当前状态不可转让");
|
|
$s_user_id = $request->input("s_user_id");
|
|
if (empty($s_user_id)) return $this->failure("请选择客服");
|
|
if ($s_user_id == $log->role_user_id) return $this->failure("暂不支持转给自己");
|
|
$role = CrmRole::where("user_id", $s_user_id)->where('type', 'c_service')->first();
|
|
if (empty($role)) return $this->failure("该用户不是客服角色");
|
|
DB::beginTransaction();
|
|
//修改当前关联状态
|
|
CrmUserLog::where('id', $log->id)->update(['status'=>0]);
|
|
//增加新的关联状态
|
|
CrmUserLog::create([
|
|
'user_id'=>$user_id,
|
|
'role_id'=>$role->id,
|
|
'role_user_id'=>$role->user_id,
|
|
'status'=>1,
|
|
]);
|
|
DB::commit();
|
|
//通知
|
|
$this->changeUserLogsNotice($log, $s_user_id, 'c_service');
|
|
return $this->success('ok');
|
|
}catch (\Exception $e) {
|
|
DB::rollBack();
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function saveProfile(Request $request)
|
|
{
|
|
try {
|
|
$role_user_id = $request->input('role_user_id');
|
|
if (empty($role_user_id)) {
|
|
$role_user_id = auth()->id();
|
|
}
|
|
$data = [];
|
|
$qrcode = $request->input('qrcode');
|
|
$sort = $request->input('sort');
|
|
if ($qrcode) $data['qrcode'] = $qrcode;
|
|
if ($sort) $data['sort'] = $sort;
|
|
$res = CrmRole::where('user_id', $role_user_id)->update($data);
|
|
if (!$res) $this->failure('更新资料失败');
|
|
return $this->success('ok');
|
|
} catch (\Exception $e) {
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function getProfile(Request $request)
|
|
{
|
|
try {
|
|
$role_user_id = $request->input('role_user_id');
|
|
if (empty($role_user_id)) {
|
|
$role_user_id = auth()->id();
|
|
}
|
|
$data = CrmRole::where('user_id', $role_user_id)->first();
|
|
return $this->success('ok-user_id:'.$role_user_id, $data);
|
|
} catch (\Exception $e) {
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
|
|
public function changeIsShow(Request $request)
|
|
{
|
|
try {
|
|
$role_user_id = $request->input('role_user_id');
|
|
$is_show = $request->input('is_show');
|
|
$data = ['is_show' => $is_show];
|
|
CrmRole::where('user_id', $role_user_id)->where('type','c_service')->update($data);
|
|
return $this->success('ok', $data);
|
|
} catch (\Exception $e) {
|
|
$this->getError($e);
|
|
return $this->failure();
|
|
}
|
|
}
|
|
}
|