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This commit is contained in:
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@ -21,20 +21,3 @@ export const routes = Object.fromEntries([
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["/posts/userServiceProcess.html", { loader: () => import(/* webpackChunkName: "posts_userServiceProcess.html" */"D:/xue/dma_handbook/docs/.vuepress/.temp/pages/posts/userServiceProcess.html.js"), meta: {"title":"用户服务流程说明"} }],
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["/404.html", { loader: () => import(/* webpackChunkName: "404.html" */"D:/xue/dma_handbook/docs/.vuepress/.temp/pages/404.html.js"), meta: {"title":""} }],
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]);
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if (import.meta.webpackHot) {
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import.meta.webpackHot.accept()
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if (__VUE_HMR_RUNTIME__.updateRoutes) {
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__VUE_HMR_RUNTIME__.updateRoutes(routes)
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}
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if (__VUE_HMR_RUNTIME__.updateRedirects) {
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__VUE_HMR_RUNTIME__.updateRedirects(redirects)
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}
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}
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if (import.meta.hot) {
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import.meta.hot.accept(({ routes, redirects }) => {
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__VUE_HMR_RUNTIME__.updateRoutes(routes)
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__VUE_HMR_RUNTIME__.updateRedirects(redirects)
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})
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}
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@ -1,14 +1 @@
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export const siteData = JSON.parse("{\"base\":\"/dma_handbook/\",\"lang\":\"zh-CN\",\"title\":\"DMA服务人员服务操作手册\",\"description\":\"DMA服务人员服务操作手册\",\"head\":[[\"meta\",{\"name\":\"og:type\",\"content\":\"website\"}],[\"meta\",{\"property\":\"og:title\",\"content\":\"DMA服务人员操作手册\"}],[\"meta\",{\"name\":\"description\",\"content\":\"DMA服务操作手册\"}],[\"meta\",{\"property\":\"og:description\",\"content\":\"DMA服务全流程操作指南\"}],[\"meta\",{\"property\":\"og:image\",\"content\":\"https://images.health.ufutx.com/202503/12/1f227399ffc2ddbf6c58eafa80627d19.png?v=1779867645823\"}],[\"link\",{\"rel\":\"icon\",\"href\":\"https://images.health.ufutx.com/202503/12/1f227399ffc2ddbf6c58eafa80627d19.png?v=1779867645823\"}]],\"locales\":{}}")
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if (import.meta.webpackHot) {
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import.meta.webpackHot.accept()
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if (__VUE_HMR_RUNTIME__.updateSiteData) {
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__VUE_HMR_RUNTIME__.updateSiteData(siteData)
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}
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}
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if (import.meta.hot) {
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import.meta.hot.accept(({ siteData }) => {
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__VUE_HMR_RUNTIME__.updateSiteData(siteData)
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})
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}
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export const siteData = JSON.parse("{\"base\":\"/dma_handbook/\",\"lang\":\"zh-CN\",\"title\":\"DMA服务人员服务操作手册\",\"description\":\"DMA服务人员服务操作手册\",\"head\":[[\"meta\",{\"name\":\"og:type\",\"content\":\"website\"}],[\"meta\",{\"property\":\"og:title\",\"content\":\"DMA服务人员操作手册\"}],[\"meta\",{\"name\":\"description\",\"content\":\"DMA服务操作手册\"}],[\"meta\",{\"property\":\"og:description\",\"content\":\"DMA服务全流程操作指南\"}],[\"meta\",{\"property\":\"og:image\",\"content\":\"https://images.health.ufutx.com/202503/12/1f227399ffc2ddbf6c58eafa80627d19.png?v=1780559826459\"}],[\"link\",{\"rel\":\"icon\",\"href\":\"https://images.health.ufutx.com/202503/12/1f227399ffc2ddbf6c58eafa80627d19.png?v=1780559826459\"}]],\"locales\":{}}")
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@ -1,14 +1 @@
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export const themeData = JSON.parse("{\"navbar\":[\"/\",{\"text\":\"核心操作\",\"link\":\"/posts/overview\",\"activeMatch\":\"^/posts/overview\"},{\"text\":\"角色文档\",\"children\":[{\"text\":\"主教练\",\"link\":\"/posts/chiefCoach.html\"},{\"text\":\"副教练\",\"link\":\"/posts/assistantCoach.html\"},{\"text\":\"客服\",\"link\":\"/posts/service.html\"},{\"text\":\"健康管理师\",\"link\":\"/posts/teacher.html\"}]},{\"text\":\"操作指南\",\"children\":[{\"text\":\"分润提现\",\"link\":\"/posts/shareBenefit\"},{\"text\":\"APP相关\",\"link\":\"/posts/appCorrelation\"},{\"text\":\"DMA模块\",\"link\":\"/posts/DMAModule\"},{\"text\":\"考试预约\",\"link\":\"/posts/examReservation\"},{\"text\":\"代理商\",\"link\":\"/posts/agent\"},{\"text\":\"用户服务流程\",\"link\":\"/posts/userServiceProcess\"},{\"text\":\"行为记录\",\"link\":\"/posts/behaviorRecord\"}]},{\"text\":\"常见问题\",\"link\":\"/posts/helpCenter\"},{\"text\":\"更新日志\",\"link\":\"/posts/changelogV2\"}],\"locales\":{\"/\":{\"selectLanguageName\":\"English\"}},\"colorMode\":\"auto\",\"colorModeSwitch\":true,\"logo\":null,\"repo\":null,\"selectLanguageText\":\"Languages\",\"selectLanguageAriaLabel\":\"Select language\",\"sidebarDepth\":2,\"editLink\":true,\"editLinkText\":\"Edit this page\",\"lastUpdated\":true,\"contributors\":true,\"contributorsText\":\"Contributors\",\"notFound\":[\"There's nothing here.\",\"How did we get here?\",\"That's a Four-Oh-Four.\",\"Looks like we've got some broken links.\"],\"backToHome\":\"Take me home\",\"openInNewWindow\":\"open in new window\",\"toggleColorMode\":\"toggle color mode\",\"toggleSidebar\":\"toggle sidebar\"}")
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if (import.meta.webpackHot) {
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import.meta.webpackHot.accept()
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if (__VUE_HMR_RUNTIME__.updateThemeData) {
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__VUE_HMR_RUNTIME__.updateThemeData(themeData)
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}
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}
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if (import.meta.hot) {
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import.meta.hot.accept(({ themeData }) => {
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__VUE_HMR_RUNTIME__.updateThemeData(themeData)
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})
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}
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@ -1,16 +1,3 @@
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import comp from "D:/xue/dma_handbook/docs/.vuepress/.temp/pages/404.html.vue"
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const data = JSON.parse("{\"path\":\"/404.html\",\"title\":\"\",\"lang\":\"zh-CN\",\"frontmatter\":{\"layout\":\"NotFound\"},\"git\":{},\"filePathRelative\":null}")
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export { comp, data }
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if (import.meta.webpackHot) {
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import.meta.webpackHot.accept()
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if (__VUE_HMR_RUNTIME__.updatePageData) {
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__VUE_HMR_RUNTIME__.updatePageData(data)
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}
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}
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if (import.meta.hot) {
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import.meta.hot.accept(({ data }) => {
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__VUE_HMR_RUNTIME__.updatePageData(data)
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})
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}
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@ -1,16 +1,3 @@
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import comp from "D:/xue/dma_handbook/docs/.vuepress/.temp/pages/index.html.vue"
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const data = JSON.parse("{\"path\":\"/\",\"title\":\"首页\",\"lang\":\"zh-CN\",\"frontmatter\":{},\"git\":{\"updatedTime\":1776152958000,\"contributors\":[{\"name\":\"lanzhihui\",\"username\":\"\",\"email\":\"503792708@qq.com\",\"commits\":7}],\"changelog\":[{\"hash\":\"b33fa45854f7d9b87fe38d41cdc8b074ce0d3699\",\"time\":1776152958000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"a7258d9980759323c9eba6e62638cab1c17523f3\",\"time\":1774516081000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"长图裁剪和查看\"},{\"hash\":\"118aab4f3bb5c4790ce2ecfc3c5897cfd7146161\",\"time\":1770258280000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"增加登录功能和权限验证\"},{\"hash\":\"326fedda6067ab0da7a7c497e8fef608057cb12e\",\"time\":1766471007000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"169908d04e7a4ef15ffea1d8ca58004c9c7451c4\",\"time\":1762222814000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"7799842e4c8bfd3bbd24d9cbc89c8ac4c28c918b\",\"time\":1761103662000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"更新\"},{\"hash\":\"e73bbe09086600f49aec344301695549746ba3c4\",\"time\":1759135896000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"初始化\"}]},\"filePathRelative\":\"README.md\"}")
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export { comp, data }
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if (import.meta.webpackHot) {
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import.meta.webpackHot.accept()
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if (__VUE_HMR_RUNTIME__.updatePageData) {
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__VUE_HMR_RUNTIME__.updatePageData(data)
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}
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}
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if (import.meta.hot) {
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import.meta.hot.accept(({ data }) => {
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__VUE_HMR_RUNTIME__.updatePageData(data)
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})
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}
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@ -227,6 +227,78 @@
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<li><strong>整改要求</strong>：所有违规人员必须完成整改报告+专项再培训，经考核合格后方可恢复服务权限。</li>
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<li><strong>管理层责任</strong>：主教练/团队负责人未及时发现、纠正下属违规行为，情节严重者同步停岗，停止轮单一轮。</li>
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</ol>
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<h3 id="七-dma人体执照服务中止操作流程及说明" tabindex="-1"><a class="header-anchor" href="#七-dma人体执照服务中止操作流程及说明"><span>（七）DMA人体执照服务中止操作流程及说明</span></a></h3>
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<div class="hint-container tip">
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<p class="hint-container-title">提示</p>
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<p><strong>更新日期</strong>：2026.6.2</p>
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</div>
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<h4 id="一、适用范围" tabindex="-1"><a class="header-anchor" href="#一、适用范围"><span>一、适用范围</span></a></h4>
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<p>本流程适用于DMA用户服务期内（49天），因用户自身原因需临时中止服务的情形。</p>
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<ul>
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<li>中止 ≠ 终止。中止后满足条件可恢复服务。</li>
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<li>终止（放弃）指服务不再继续，按合同不给予退费。</li>
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</ul>
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<h4 id="二、可申请中止的情形-以主合同为依据" tabindex="-1"><a class="header-anchor" href="#二、可申请中止的情形-以主合同为依据"><span>二、可申请中止的情形（以主合同为依据）</span></a></h4>
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<ol>
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<li>突发疾病、受伤，医生建议静养。需提供医嘱、病历、照片等；</li>
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<li>长期出差、工作安排导致无法正常接受服务。在服务群里文字说明；</li>
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<li>怀孕、手术恢复期等需要静养。需提供医院证明及文字说明；</li>
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<li>中止需要和用户确认，教练方不可单方面中止；</li>
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</ol>
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<p><strong>不适用中止的情形：</strong></p>
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<ul>
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<li>用户单纯放弃、不配合、失联、无故缺席，按放弃处理，并不予退费。</li>
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</ul>
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<h4 id="三、中止申请及操作流程" tabindex="-1"><a class="header-anchor" href="#三、中止申请及操作流程"><span>三、中止申请及操作流程</span></a></h4>
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<h5 id="步骤1-用户提出申请" tabindex="-1"><a class="header-anchor" href="#步骤1-用户提出申请"><span>步骤1：用户提出申请</span></a></h5>
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<ul>
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<li>用户至少提前1天，通过服务群或指定联系方式通知教练/客服。</li>
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<li>提供对应证明（如医嘱、出差截图、照片等）。无法提前的，应在事由发生后2日内联系服务人员。</li>
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</ul>
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<h5 id="步骤2-内部审核" tabindex="-1"><a class="header-anchor" href="#步骤2-内部审核"><span>步骤2：内部审核</span></a></h5>
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<ul>
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<li>副教练收集资料并提交至用户服务群的“内部沟通”。</li>
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<li>主教练确认是否同意中止，并明确：中止和起止日期（需讨论，最长建议不超过30天）。</li>
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<li>客服在系统中标记“暂停”和事由。</li>
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</ul>
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<h5 id="步骤3-确认中止期间" tabindex="-1"><a class="header-anchor" href="#步骤3-确认中止期间"><span>步骤3：确认中止期间</span></a></h5>
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<ul>
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<li>中止期间，不计入49天服务期，服务期顺延。</li>
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<li>中止超过30天且用户未主动联系恢复的，乙方有权视为放弃。</li>
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</ul>
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<h5 id="步骤4-恢复服务" tabindex="-1"><a class="header-anchor" href="#步骤4-恢复服务"><span>步骤4：恢复服务</span></a></h5>
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<ul>
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<li>中止期满前2天，副教练主动联系用户确认恢复时间。</li>
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<li>双方确认后，客服在系统中标记“开始”，剩余服务期继续计算。</li>
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</ul>
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<h4 id="四、中止期满后的处理" tabindex="-1"><a class="header-anchor" href="#四、中止期满后的处理"><span>四、中止期满后的处理</span></a></h4>
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<ol>
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<li>用户主动联系恢复。正常恢复，服务期顺延；</li>
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<li>中止期满后3天内用户未联系，副教练及邀约人协助联系；</li>
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<li>中止期满超过7天仍无法联系或用户不回应，按放弃方案处理；</li>
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<li>用户明确表示不再继续，按放弃方案处理；</li>
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</ol>
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<h4 id="五、放弃与退费规则-严格依据主合同" tabindex="-1"><a class="header-anchor" href="#五、放弃与退费规则-严格依据主合同"><span>五、放弃与退费规则（严格依据主合同）</span></a></h4>
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<p>以下情形视为用户自愿放弃服务，公司不予退费：</p>
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<ol>
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<li>用户无正当理由单方终止服务（主合同第2条第2款）。</li>
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<li>用户预约后未按约定时间开始，且未提前1个工作日通知（主合同第1条第4款）。</li>
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<li>特殊生理状况后，重新安排仍未能按时开始（主合同第1条第5款）。</li>
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<li>学习过程中不配合我司服务、不按时反馈数据（主合同第2条第3款）。</li>
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<li>中止期满超30天失联或拒不恢复（参考第二份说明，主合同无冲突）。</li>
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<li>用户违反保密、转让等核心义务导致合同终止。</li>
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</ol>
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<p><strong>例外情况（可申请按比例退费，不含物料成本）：</strong></p>
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<ul>
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<li>经公司高层，特殊批准后，可在49天后按已服务比例退费。</li>
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<li>不可抗力导致服务无法继续超3个月（主合同第3条）。</li>
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<li>用户因重大疾病（提供三甲医院证明）且无法在6个月内恢复，可申请保留资格6个月（自中止日起）。</li>
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<li>特殊情况申请后经公司管理层批准后，保留缴费内1年内有效。体检报告和营养素需要重新准备，相关费用由用户自理。
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（因体检报告有效期和营养素保质期建议6个月内）</li>
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</ul>
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<h4 id="六、服务中止流程图示" tabindex="-1"><a class="header-anchor" href="#六、服务中止流程图示"><span>六、服务中止流程图示</span></a></h4>
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<LongPicSplit :original-width="1080"
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:original-height="460" src="https://images.health.ufutx.com/202606/04/71809051a2afb112ebebbc716dfe91e4.png"></LongPicSplit>
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<h2 id="五、服务规范与沟通话术" tabindex="-1"><a class="header-anchor" href="#五、服务规范与沟通话术"><span>五、服务规范与沟通话术</span></a></h2>
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<h3 id="一-仪容仪表规范" tabindex="-1"><a class="header-anchor" href="#一-仪容仪表规范"><span>（一）仪容仪表规范</span></a></h3>
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<ol>
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import comp from "D:/xue/dma_handbook/docs/.vuepress/.temp/pages/posts/administrative.html.vue"
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const data = JSON.parse("{\"path\":\"/posts/administrative.html\",\"title\":\"行政\",\"lang\":\"zh-CN\",\"frontmatter\":{},\"git\":{\"updatedTime\":1759135896000,\"contributors\":[{\"name\":\"lanzhihui\",\"username\":\"\",\"email\":\"503792708@qq.com\",\"commits\":1}],\"changelog\":[{\"hash\":\"e73bbe09086600f49aec344301695549746ba3c4\",\"time\":1759135896000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"初始化\"}]},\"filePathRelative\":\"posts/administrative.md\"}")
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export { comp, data }
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if (import.meta.webpackHot) {
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import.meta.webpackHot.accept()
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if (__VUE_HMR_RUNTIME__.updatePageData) {
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__VUE_HMR_RUNTIME__.updatePageData(data)
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}
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}
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if (import.meta.hot) {
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import.meta.hot.accept(({ data }) => {
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||||
__VUE_HMR_RUNTIME__.updatePageData(data)
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})
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}
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import comp from "D:/xue/dma_handbook/docs/.vuepress/.temp/pages/posts/assistantCoach.html.vue"
|
||||
const data = JSON.parse("{\"path\":\"/posts/assistantCoach.html\",\"title\":\"副教练\",\"lang\":\"zh-CN\",\"frontmatter\":{},\"git\":{\"updatedTime\":1776152958000,\"contributors\":[{\"name\":\"lanzhihui\",\"username\":\"\",\"email\":\"503792708@qq.com\",\"commits\":6}],\"changelog\":[{\"hash\":\"b33fa45854f7d9b87fe38d41cdc8b074ce0d3699\",\"time\":1776152958000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"263c4a87d2a7384f0740862be100870b4396fc14\",\"time\":1773297785000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"326fedda6067ab0da7a7c497e8fef608057cb12e\",\"time\":1766471007000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"2eace682f2e7d0c8c663ff7200d318edf973b980\",\"time\":1762239646000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"增加DMA通用问题处理原则（2025-11-03更新） 增加主教练-信息保密规范、副教练-信息保密规范、客服-信息保密规范\"},{\"hash\":\"8f0f08771e3748002699aa33318dbae7e39a397f\",\"time\":1760424178000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"更新职责\"},{\"hash\":\"e73bbe09086600f49aec344301695549746ba3c4\",\"time\":1759135896000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"初始化\"}]},\"filePathRelative\":\"posts/assistantCoach.md\"}")
|
||||
const data = JSON.parse("{\"path\":\"/posts/assistantCoach.html\",\"title\":\"副教练\",\"lang\":\"zh-CN\",\"frontmatter\":{},\"git\":{\"updatedTime\":1779868377000,\"contributors\":[{\"name\":\"lanzhihui\",\"username\":\"\",\"email\":\"503792708@qq.com\",\"commits\":7}],\"changelog\":[{\"hash\":\"5c391141bdefbc408b93dad4e2a03c791357bd4e\",\"time\":1779868377000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"b33fa45854f7d9b87fe38d41cdc8b074ce0d3699\",\"time\":1776152958000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"263c4a87d2a7384f0740862be100870b4396fc14\",\"time\":1773297785000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"326fedda6067ab0da7a7c497e8fef608057cb12e\",\"time\":1766471007000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"2eace682f2e7d0c8c663ff7200d318edf973b980\",\"time\":1762239646000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"增加DMA通用问题处理原则（2025-11-03更新） 增加主教练-信息保密规范、副教练-信息保密规范、客服-信息保密规范\"},{\"hash\":\"8f0f08771e3748002699aa33318dbae7e39a397f\",\"time\":1760424178000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"更新职责\"},{\"hash\":\"e73bbe09086600f49aec344301695549746ba3c4\",\"time\":1759135896000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"初始化\"}]},\"filePathRelative\":\"posts/assistantCoach.md\"}")
|
||||
export { comp, data }
|
||||
|
||||
if (import.meta.webpackHot) {
|
||||
import.meta.webpackHot.accept()
|
||||
if (__VUE_HMR_RUNTIME__.updatePageData) {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
}
|
||||
}
|
||||
|
||||
if (import.meta.hot) {
|
||||
import.meta.hot.accept(({ data }) => {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
})
|
||||
}
|
||||
|
||||
@ -1,16 +1,3 @@
|
||||
import comp from "D:/xue/dma_handbook/docs/.vuepress/.temp/pages/posts/chiefCoach.html.vue"
|
||||
const data = JSON.parse("{\"path\":\"/posts/chiefCoach.html\",\"title\":\"主教练\",\"lang\":\"zh-CN\",\"frontmatter\":{},\"git\":{\"updatedTime\":1766471007000,\"contributors\":[{\"name\":\"lanzhihui\",\"username\":\"\",\"email\":\"503792708@qq.com\",\"commits\":5}],\"changelog\":[{\"hash\":\"326fedda6067ab0da7a7c497e8fef608057cb12e\",\"time\":1766471007000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"55e24b1ebd4366534ba91b6b6e7e2e216de4adb2\",\"time\":1765358621000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"2eace682f2e7d0c8c663ff7200d318edf973b980\",\"time\":1762239646000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"增加DMA通用问题处理原则（2025-11-03更新） 增加主教练-信息保密规范、副教练-信息保密规范、客服-信息保密规范\"},{\"hash\":\"8f0f08771e3748002699aa33318dbae7e39a397f\",\"time\":1760424178000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"更新职责\"},{\"hash\":\"e73bbe09086600f49aec344301695549746ba3c4\",\"time\":1759135896000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"初始化\"}]},\"filePathRelative\":\"posts/chiefCoach.md\"}")
|
||||
export { comp, data }
|
||||
|
||||
if (import.meta.webpackHot) {
|
||||
import.meta.webpackHot.accept()
|
||||
if (__VUE_HMR_RUNTIME__.updatePageData) {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
}
|
||||
}
|
||||
|
||||
if (import.meta.hot) {
|
||||
import.meta.hot.accept(({ data }) => {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
})
|
||||
}
|
||||
|
||||
@ -1,16 +1,3 @@
|
||||
import comp from "D:/xue/dma_handbook/docs/.vuepress/.temp/pages/posts/helpCenter.html.vue"
|
||||
const data = JSON.parse("{\"path\":\"/posts/helpCenter.html\",\"title\":\"常见问题\",\"lang\":\"zh-CN\",\"frontmatter\":{},\"git\":{\"updatedTime\":1779247820000,\"contributors\":[{\"name\":\"lanzhihui\",\"username\":\"\",\"email\":\"503792708@qq.com\",\"commits\":14}],\"changelog\":[{\"hash\":\"621ad2828b7a7b9d5ad2b164e2f8d60c11f0e235\",\"time\":1779247820000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"c5211c6b7fa1c0c3d53aa4107b23fbd74cfe1696\",\"time\":1776319001000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"b33fa45854f7d9b87fe38d41cdc8b074ce0d3699\",\"time\":1776152958000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"a7258d9980759323c9eba6e62638cab1c17523f3\",\"time\":1774516081000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"长图裁剪和查看\"},{\"hash\":\"263c4a87d2a7384f0740862be100870b4396fc14\",\"time\":1773297785000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"4286fa07f0adaee3f0095ab40ace1807d19994d4\",\"time\":1770343928000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"登录功能\"},{\"hash\":\"66f79e6de026448817b55bd6969c15fd05e5a53c\",\"time\":1768282379000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"e33125e761c68b1bfc4fe2e521992fbf42c49f20\",\"time\":1768184350000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"6e27dcce01edcc47b1f9ceaf1fe1ec4485400ef7\",\"time\":1763004968000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"c8086f8415d2ad3257a016a0e2e80012dbf715f5\",\"time\":1762244574000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"2eace682f2e7d0c8c663ff7200d318edf973b980\",\"time\":1762239646000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"增加DMA通用问题处理原则（2025-11-03更新） 增加主教练-信息保密规范、副教练-信息保密规范、客服-信息保密规范\"},{\"hash\":\"169908d04e7a4ef15ffea1d8ca58004c9c7451c4\",\"time\":1762222814000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"8f0f08771e3748002699aa33318dbae7e39a397f\",\"time\":1760424178000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"更新职责\"},{\"hash\":\"e73bbe09086600f49aec344301695549746ba3c4\",\"time\":1759135896000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"初始化\"}]},\"filePathRelative\":\"posts/helpCenter.md\"}")
|
||||
export { comp, data }
|
||||
|
||||
if (import.meta.webpackHot) {
|
||||
import.meta.webpackHot.accept()
|
||||
if (__VUE_HMR_RUNTIME__.updatePageData) {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
}
|
||||
}
|
||||
|
||||
if (import.meta.hot) {
|
||||
import.meta.hot.accept(({ data }) => {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
})
|
||||
}
|
||||
|
||||
@ -421,10 +421,56 @@
|
||||
<h3 id="_6-用户执行dma方案一个月体重无明显改善且反馈身体不适的处理流程" tabindex="-1"><a class="header-anchor" href="#_6-用户执行dma方案一个月体重无明显改善且反馈身体不适的处理流程"><span>6. 用户执行DMA方案一个月体重无明显改善且反馈身体不适的处理流程</span></a></h3>
|
||||
<p>如DMA用户执行方案一个月后体重基本无变化，并反馈身体仍有较多不舒服，教练团队须立即将情况上报至管理层，由陈老师给出具体指导并调整后续服务方向。</p>
|
||||
<h2 id="三、dma用户发货及换货流程-v2" tabindex="-1"><a class="header-anchor" href="#三、dma用户发货及换货流程-v2"><span>三、DMA用户发货及换货流程（V2）</span></a></h2>
|
||||
<Badge text="更新于 2026/1/12" type="tip" /><blockquote>
|
||||
<Badge text="更新于 2026/3/19" type="tip" /><blockquote>
|
||||
<p>本流程适用于所有 DMA 方案用户的智能设备（手环、体脂秤）发货与换货操作。</p>
|
||||
</blockquote>
|
||||
<hr>
|
||||
<h3 id="dma用户配货注意事项" tabindex="-1"><a class="header-anchor" href="#dma用户配货注意事项"><span>DMA用户配货注意事项</span></a></h3>
|
||||
<h4 id="一、营养素" tabindex="-1"><a class="header-anchor" href="#一、营养素"><span>一、营养素</span></a></h4>
|
||||
<ol>
|
||||
<li><strong>品牌名称需与方案匹配</strong>：</li>
|
||||
<li><strong>产品名称、产品规格需与方案匹配</strong>：</li>
|
||||
<li><strong>发货数量需与方案严谨比对</strong>：</li>
|
||||
<li><strong>产品有效期</strong>：临期产品不可配送给用户（有效期在半年内属于临期产品）。</li>
|
||||
</ol>
|
||||
<h4 id="二、手环" tabindex="-1"><a class="header-anchor" href="#二、手环"><span>二、手环</span></a></h4>
|
||||
<ol>
|
||||
<li>手环颜色，根据用户性别配送。
|
||||
<ul>
|
||||
<li>男士：统一配黑色。</li>
|
||||
<li>女士：统一配粉色/银色。</li>
|
||||
</ul>
|
||||
</li>
|
||||
<li>转换器：1个手环配1个转换器。</li>
|
||||
<li>手环配送测试版本。</li>
|
||||
</ol>
|
||||
<h4 id="三、拍照" tabindex="-1"><a class="header-anchor" href="#三、拍照"><span>三、拍照</span></a></h4>
|
||||
<ol>
|
||||
<li>将所有给用户配送的产品/物料，集合在一起拍照。包含：营养素、手环、体脂秤。
|
||||
<ul>
|
||||
<li>照片需清晰，不要遮挡，确保每个产品都能看清。</li>
|
||||
</ul>
|
||||
</li>
|
||||
<li>所有营养素，需拍摄产品的有效期，确保产品名和有效期能清晰看到。</li>
|
||||
<li>手环：需拍摄外盒侧面的手环编号码（YF开头）。
|
||||
<ul>
|
||||
<li>（例：YF2208A-w-A070352）</li>
|
||||
</ul>
|
||||
</li>
|
||||
<li>所有照片，需一起上传至商务端【用户信息】中。</li>
|
||||
</ol>
|
||||
<h4 id="四、物流" tabindex="-1"><a class="header-anchor" href="#四、物流"><span>四、物流</span></a></h4>
|
||||
<ol>
|
||||
<li><strong>用户自提</strong>：请将装袋照片上传至商务端【用户信息】中的【用户确认收货】。</li>
|
||||
<li><strong>邮寄配送</strong>：请选择物流公司，并填写物流单号。</li>
|
||||
</ol>
|
||||
<h4 id="五、快递发出跟进" tabindex="-1"><a class="header-anchor" href="#五、快递发出跟进"><span>五、快递发出跟进</span></a></h4>
|
||||
<ol>
|
||||
<li><strong>当天3点前</strong>的订单，请当天配送。</li>
|
||||
<li><strong>当天3点-5点半后</strong>的订单，请最迟于6:30前查看京东是否取货；如果没有取货，请修改取货时间。</li>
|
||||
<li><strong>当天5点半后</strong>的订单，安排第二天早上出货（避免快递无法当天取走）。</li>
|
||||
</ol>
|
||||
<hr>
|
||||
<h3 id="_1、dma方案用户配置智能手环流程" tabindex="-1"><a class="header-anchor" href="#_1、dma方案用户配置智能手环流程"><span>1、DMA方案用户配置智能手环流程</span></a></h3>
|
||||
<h4 id="一-新手环测试流程" tabindex="-1"><a class="header-anchor" href="#一-新手环测试流程"><span>（一）新手环测试流程</span></a></h4>
|
||||
<ol>
|
||||
|
||||
@ -1,16 +1,3 @@
|
||||
import comp from "D:/xue/dma_handbook/docs/.vuepress/.temp/pages/posts/overview.html.vue"
|
||||
const data = JSON.parse("{\"path\":\"/posts/overview.html\",\"title\":\"核心操作流程\",\"lang\":\"zh-CN\",\"frontmatter\":{},\"git\":{\"updatedTime\":1765524799000,\"contributors\":[{\"name\":\"lanzhihui\",\"username\":\"\",\"email\":\"503792708@qq.com\",\"commits\":2}],\"changelog\":[{\"hash\":\"acc531138f97433b765b2d0a43f9edb90f646da1\",\"time\":1765524799000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"第一版\"},{\"hash\":\"e73bbe09086600f49aec344301695549746ba3c4\",\"time\":1759135896000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"初始化\"}]},\"filePathRelative\":\"posts/overview.md\"}")
|
||||
export { comp, data }
|
||||
|
||||
if (import.meta.webpackHot) {
|
||||
import.meta.webpackHot.accept()
|
||||
if (__VUE_HMR_RUNTIME__.updatePageData) {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
}
|
||||
}
|
||||
|
||||
if (import.meta.hot) {
|
||||
import.meta.hot.accept(({ data }) => {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
})
|
||||
}
|
||||
|
||||
@ -1,16 +1,3 @@
|
||||
import comp from "D:/xue/dma_handbook/docs/.vuepress/.temp/pages/posts/service.html.vue"
|
||||
const data = JSON.parse("{\"path\":\"/posts/service.html\",\"title\":\"客服\",\"lang\":\"zh-CN\",\"frontmatter\":{},\"git\":{\"updatedTime\":1765358621000,\"contributors\":[{\"name\":\"lanzhihui\",\"username\":\"\",\"email\":\"503792708@qq.com\",\"commits\":4}],\"changelog\":[{\"hash\":\"55e24b1ebd4366534ba91b6b6e7e2e216de4adb2\",\"time\":1765358621000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"2eace682f2e7d0c8c663ff7200d318edf973b980\",\"time\":1762239646000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"增加DMA通用问题处理原则（2025-11-03更新） 增加主教练-信息保密规范、副教练-信息保密规范、客服-信息保密规范\"},{\"hash\":\"8f0f08771e3748002699aa33318dbae7e39a397f\",\"time\":1760424178000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"更新职责\"},{\"hash\":\"e73bbe09086600f49aec344301695549746ba3c4\",\"time\":1759135896000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"初始化\"}]},\"filePathRelative\":\"posts/service.md\"}")
|
||||
export { comp, data }
|
||||
|
||||
if (import.meta.webpackHot) {
|
||||
import.meta.webpackHot.accept()
|
||||
if (__VUE_HMR_RUNTIME__.updatePageData) {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
}
|
||||
}
|
||||
|
||||
if (import.meta.hot) {
|
||||
import.meta.hot.accept(({ data }) => {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
})
|
||||
}
|
||||
|
||||
@ -1,16 +1,3 @@
|
||||
import comp from "D:/xue/dma_handbook/docs/.vuepress/.temp/pages/posts/shareBenefit.html.vue"
|
||||
const data = JSON.parse("{\"path\":\"/posts/shareBenefit.html\",\"title\":\"分润提现操作说明\",\"lang\":\"zh-CN\",\"frontmatter\":{},\"git\":{\"updatedTime\":1779247820000,\"contributors\":[{\"name\":\"lanzhihui\",\"username\":\"\",\"email\":\"503792708@qq.com\",\"commits\":12}],\"changelog\":[{\"hash\":\"621ad2828b7a7b9d5ad2b164e2f8d60c11f0e235\",\"time\":1779247820000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"c5211c6b7fa1c0c3d53aa4107b23fbd74cfe1696\",\"time\":1776319001000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"b33fa45854f7d9b87fe38d41cdc8b074ce0d3699\",\"time\":1776152958000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"a7258d9980759323c9eba6e62638cab1c17523f3\",\"time\":1774516081000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"长图裁剪和查看\"},{\"hash\":\"263c4a87d2a7384f0740862be100870b4396fc14\",\"time\":1773297785000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"732b13159c94b473eb57dc99992effbcb18ce111\",\"time\":1771915289000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"图片更新\"},{\"hash\":\"88720577da1423f5da911e33d2d9a6e5f8888191\",\"time\":1770945819000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"ed4670234dca64f3448451fd8ef704b62cc1db8b\",\"time\":1770603095000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"4286fa07f0adaee3f0095ab40ace1807d19994d4\",\"time\":1770343928000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"登录功能\"},{\"hash\":\"7799842e4c8bfd3bbd24d9cbc89c8ac4c28c918b\",\"time\":1761103662000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"更新\"},{\"hash\":\"8f0f08771e3748002699aa33318dbae7e39a397f\",\"time\":1760424178000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"更新职责\"},{\"hash\":\"e73bbe09086600f49aec344301695549746ba3c4\",\"time\":1759135896000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"初始化\"}]},\"filePathRelative\":\"posts/shareBenefit.md\"}")
|
||||
export { comp, data }
|
||||
|
||||
if (import.meta.webpackHot) {
|
||||
import.meta.webpackHot.accept()
|
||||
if (__VUE_HMR_RUNTIME__.updatePageData) {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
}
|
||||
}
|
||||
|
||||
if (import.meta.hot) {
|
||||
import.meta.hot.accept(({ data }) => {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
})
|
||||
}
|
||||
|
||||
@ -1,16 +1,3 @@
|
||||
import comp from "D:/xue/dma_handbook/docs/.vuepress/.temp/pages/posts/teacher.html.vue"
|
||||
const data = JSON.parse("{\"path\":\"/posts/teacher.html\",\"title\":\"健康管理师\",\"lang\":\"zh-CN\",\"frontmatter\":{},\"git\":{\"updatedTime\":1766471007000,\"contributors\":[{\"name\":\"lanzhihui\",\"username\":\"\",\"email\":\"503792708@qq.com\",\"commits\":2}],\"changelog\":[{\"hash\":\"326fedda6067ab0da7a7c497e8fef608057cb12e\",\"time\":1766471007000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"update\"},{\"hash\":\"e73bbe09086600f49aec344301695549746ba3c4\",\"time\":1759135896000,\"email\":\"503792708@qq.com\",\"author\":\"lanzhihui\",\"message\":\"初始化\"}]},\"filePathRelative\":\"posts/teacher.md\"}")
|
||||
export { comp, data }
|
||||
|
||||
if (import.meta.webpackHot) {
|
||||
import.meta.webpackHot.accept()
|
||||
if (__VUE_HMR_RUNTIME__.updatePageData) {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
}
|
||||
}
|
||||
|
||||
if (import.meta.hot) {
|
||||
import.meta.hot.accept(({ data }) => {
|
||||
__VUE_HMR_RUNTIME__.updatePageData(data)
|
||||
})
|
||||
}
|
||||
|
||||
Loading…
Reference in New Issue
Block a user